Order, Shipping & Return Policies
Order, Shipping & Return Policies
- Our software does not allow us to make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed.
- Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
- PurTouch® is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
- All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take steps to resolve the issue. Until then, your patience is greatly appreciated as we work with USPS.
- Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
- Orders are shipped to the provided shipping address listed under customer’s account.
- PurTouch® is not responsible for packages delivered to mistyped or invalid address.
- All returning packages due to insufficient address will be sent an email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
- Customer’s funds will be refunded.
- Customer’s are responsible for any additional postage fees for orders that need to be re-shipped due to invalid addresses
- Orders are generally received within 7 business days after date of fulfillment.
- Orders are shipped via USPS Priority 2-3 Day Business Mail.
- Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.
- Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
- Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
- International shipping expected delivery dates varies depending on the location.
- PurTouch® is not responsible for any orders that are held at customs office.
- Orders are generally received within 10-15 business days.
- Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.
- All discount codes must be entered at the time of checkout.
- For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
- Only one discount code can be applied per purchase.
Currency exchange/fluctuation rates
- International exchange rates are implemented.
- Exchange rates fluctuate depending on the daily foreign exchange market
- In order to receive a full refund, return request must be emailed to firstname.lastname@example.org within 30 days of purchasing the item.
- Due to the nature of most of our products, in order to receive a full refund, products must be unused and in their original condition.
- We will provide the shipping label to be printed, but in the case of a non-defective return, the shipping costs will be the customer’s responsibility.
- Upon receipt of returned product and verified condition a refund will be issued. Customers will be reimbursed within 7-10 business days.
- Please contact us at email@example.com